Privacy Policy

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PRIVACY POLICY

This Privacy Notice contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

This website is operated by Remedy-24 Ltd, a company incorporated in England, company number 14864684, whose registered office is at KFS Elcot Park, Elcot Mews, England, SN8 2BG. 

INTRODUCTION

All organisations that process personal data are required to comply with data protection legislation. This includes, in particular, the Data Protection Act 1998 (or its successor) and the EU General Data Protection Regulation (together the ‘Data Protection Laws’). The Data Protection Laws give individuals (known as ‘data subjects’) certain rights over their personal data whilst imposing certain obligations on the organisations that process their data.

We are committed to protecting your privacy and the confidentiality of your personal information. Our privacy notice is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

Remedy-24 Ltd collects and processes both personal data and sensitive personal data and retains data for different periods depending on the nature of the data and its purpose. The Company is committed to the principles and requirements of the regulations and codes of practice, and are registered with the Information Commissioners Office (ICO) under registration number ZB549990.

THE TYPE OF PERSONAL INFORMATION WE COLLECT:

Visiting our website:

We will record data about your device and use of our website to help prevent and detect crime, and as a legitimate interest to manage the performance of technology and content. We will retain the data used for this purpose as per our business requirements. 

General business enquires:

We will process the data you provide to us, as our legitimate interest, to respond to your query, including your name, email address and any other personal data you include in your message to us. We will retain the data used for this purpose as per our business requirements, to help resolve any matters that you’ve raised. 

Submitting an application:

We will process the data you provide to us, as our legitimate interest for the purpose of assessing your suitability to work with us. The data typically includes name, contact details, education details, employment history, emergency contacts, immigration status, professional registration information, information required to undertake relevant pre-employment and ongoing checks and any other relevant information you choose to share with us.

We will also use your information to contact you for any opportunities we believe are relevant to your skills, unless you opt-out of these notifications. We will retain the data used for this purpose as per our business requirements and continued engagement with us. 

Working with us:

We will process data about you to fulfil our contract with you and our clients. This personal data will typically includes name, contact details, education details, employment history, emergency contacts, immigration status, professional registration information, information required to undertake relevant pre-employment and ongoing checks and any other relevant information you choose to share with us. We will retain this data in accordance with the local statutory provisions and statue of liability. 

LAWFUL BASIS:

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

a)  Your consent, you can remove your consent at any time by contacting:   

enquiries@remedy-24.com

b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest. 

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored and is kept only for as long as necessary.  The personal data held by the company is reviewed on a regular basis to ensure it is being lawfully processed and it is accurate, relevant and up to date.

Before transferring personal data to any third party (such as past, current or prospective employers, suppliers, customers and clients, intermediaries such as umbrella companies, persons making an enquiry and any other third party), we will determine that we have a legal reason for making the transfer. 

YOUR DATA PROTECTION RIGHTS 

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at enquires@remedy-24.com if you wish to make a request. 

COOKIES 

Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Website, to compile statistical reports on Website activity and to help us make recommendations that are relevant to you.

We also use third party advertising companies to serve ads when you visit the Website. Those companies may use information about your visits to this and other websites in order to provide you with advertisements about other goods and services that may be of interest to you.

If you would like more information about this practice, including how to change your preferences, Visit www.aboutcookies.org, www.allaboutcookiesor http://networkadvertising.org/managing/opt_out.asp 

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@remedy-24.com

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk